Product updates

New Feature

PEM/CSM

Empowering Support Teams with Customer View Access

Login As (Customer): A Powerful Tool for Customer Care We’re thrilled to announce a game-changing enhancement that’s going to revolutionize how our Support...

October 15, 2025

Small Tweak

Billing Team

Real-Time Meter Installation Validation: Ensuring Quality Through Automated Verification

Announcing Enhanced Meter Installation Validation We’re excited to introduce a new meter checkout validation system for our installation teams. This powerful...

October 14, 2025

New Feature

Tech Services

Expanding Access: Technical Services Administrative Assistants Join the Billing Pipeline

Expanding Access: Technical Services Administrative Assistants We’re excited to announce an important update that streamlines collaboration and enhances...

October 10, 2025

Innovations

Billing Team Onboarding Team

Faster AMU Approval Insights Now Available

Faster AMU Approval Insights Now Available We’re excited to announce an enhancement to the Rate Team Productivity dashboard that gives you deeper visibility...

October 9, 2025

Defect Fix

Billing Team

Vendor Billing Gets a Performance Boost

Vendor Billing Gets a Performance Boost We’re excited to share an update that’s going to make your vendor billing experience noticeably smoother and more...

October 7, 2025

New Feature, Strategic Roadmap

Billing Team Onboarding Team Core Installations HVAC Tech Services PEM/CSM

Introducing Workflow Automation: The Foundation for Smarter, Faster Operations

We’re thrilled to announce the launch of our workflow automation infrastructure, a game-changing initiative designed to transform how our teams work...

October 3, 2025

New Feature

Billing Team

Tariff-Specific Mapping Overrides: Take Control of Your Rate Configurations

Tariff-Specific Mapping Overrides: Take Control of Your Rate Configurations We’re thrilled to announce a game-changing enhancement to how you manage...

October 3, 2025

Defect Fix

Contractor Relations HVAC Tech Services

Quote Creation Just Got Clearer 🎯

Quote Creation Just Got Clearer 🎯 We’ve smoothed out a frustrating wrinkle in the quote creation process that was leaving users scratching their heads. You...

October 3, 2025

IoT Announcements

Introducing Smart Alert Management: Your New Command Center for Device Monitoring

Introducing Smart Alert Management: Your New Command Center for Device Monitoring We’re thrilled to announce a complete reimagining of how you stay informed...

October 2, 2025

Billing Team Onboarding Team IoT Announcements Contractor Relations Core Installations Tech Services PEM/CSM

Introducing Enhanced Contact Management for Site Accounts

Introducing Enhanced Contact Management for Site Accounts Streamlined Contact Organization We’ve updated how contacts are managed across our platform,...

October 2, 2025